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Frequently asked questions.
A quick guide to EP FinTech, our services, and how we work.
Why it matters
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What does "EP FinTech" stand for? — EP FinTech stands for Empowering People through Financial Technology. We believe in using technology to empower businesses and individuals to achieve their goals.
Where is EP FinTech located? — We are headquartered in Kigali, Rwanda, and our focus is on serving businesses across East Africa and beyond.
What industries do you specialize in? — We have deep expertise in Hospitality, Healthcare, Restaurants, and Retail. We also serve SMEs, Corporate organizations, and Non-Profits with custom solutions.
What is the difference between your Solutions and Services? — Our Solutions (ZepraStay, ZepraClinic, IkazePlus, AgasekeSoft) are proprietary, ready-to-implement software platforms built for specific industries. Our Services cover our broader professional expertise — including custom software development, AI automation, cybersecurity, IT support, and more.
Can you build custom software for my unique business process? — Absolutely. Our Custom Business Systems solution is specifically designed for this purpose. We work with you to understand your unique workflow and build a bespoke system that fits perfectly.
How much does custom software development cost? — The cost depends on the complexity, features, and scope of the project. We start every project with a discovery phase to understand your needs and provide a detailed, transparent quote. Contact us for a consultation.
What is your development process? — We follow a structured four-phase approach: Discovery, Design, Engineering, and Enablement. This ensures every project has a clear purpose and is aligned with your business goals.
How do you ensure my data is secure? — Data security is our top priority. We implement industry-standard security protocols, conduct regular audits, and adhere to strict data protection and compliance regulations.
Do you provide support after a project is launched? — Yes, we offer comprehensive ongoing support to ensure your systems remain secure, up-to-date, and fully functional. Our dedicated support team is ready to help whenever you need it.
How can I get started with EP FinTech? — Simply contact us through our website or email us at info@epfintech.com. We will schedule a consultation to understand your needs and discuss how we can help.
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